1. Custom Orders

All AG Paints artwork is individually created based on the customer's selected design, reference images, and personalization requests.

Because each piece is uniquely made for the customer, custom artwork is generally not eligible for returns or exchanges once completed, except as required by applicable law or as described below.

2. Payments and Deposits

Payments are securely processed through our website.

If a deposit is required when placing an order, the remaining balance must be paid before the completed artwork is shipped or delivered.

Deposits are nonrefundable once work on the custom painting has begun, except where otherwise required by law.

3. Order Cancellations

We understand that plans may change.

• Before painting begins: Customers may request cancellation and a refund of amounts paid.
• After painting begins: Orders cannot be canceled for a refund because materials, time, and labor have already been committed to creating the artwork.
• After completion: Completed custom artwork is not eligible for cancellation or a change-of-mind refund.

To request a cancellation, please contact AG Paints as soon as possible.

4. Returns and Refunds

Because AG Paints specializes in personalized, hand-painted artwork, all completed custom orders are generally considered final sale.

Refunds or replacements may be offered if an order arrives damaged, the wrong item is delivered, or there is a significant error attributable to AG Paints.

We are committed to addressing reasonable customer concerns and making sure orders are completed according to the agreed-upon details.

5. Damaged or Incorrect Orders

If your artwork arrives damaged or incorrect, please contact AG Paints within 7 days of delivery.

Include your order information and clear photographs of the artwork and any damaged packaging.

We will review the issue and determine an appropriate solution, which may include a repair, replacement, or refund.

This does not limit any rights customers may have under applicable law.

6. Changes to Custom Orders

Customers are encouraged to provide accurate reference photographs, design preferences, and personalization details when placing an order.

Changes may be requested before painting begins.

Once work has started, additional changes may not be possible or may require an additional fee depending on the extent of the requested modifications.

7. Processing and Completion Times

Each painting is handmade, and completion times may vary based on order volume, design complexity, and material availability.

Any estimated completion timeframe provided at checkout or during communication is an estimate rather than a guaranteed delivery date unless specifically agreed upon.

AG Paints will communicate significant delays and provide available options in accordance with applicable law.

8. Contact Information

If you have questions about an order, cancellation, refund, or custom painting request, please contact:

AG Paints

Instagram: @ag.paintss

Email: ameliagracepaintss@gmail.com

Website: agpaintss.com

We appreciate your support of AG Paints and the opportunity to create something special for you!